Shipping Policy

At PotsnGrow, we carefully select the most suitable delivery method based on the size, weight and fragility of your order.

Order Processing and Dispatch

We aim to prepare and dispatch orders as quickly as possible. Most orders are dispatched immediately when stock is available; however, please allow up to four business days for processing.

During sales, public holidays or other busy periods, processing may take slightly longer. You will be contacted if there is an unexpected delay with your order.

Small-Item Shipping

Small and lightweight items that can be safely packaged may be shipped through Australia Post.

The applicable shipping charge will be displayed at checkout. Once your order has been dispatched, tracking information will be provided when available.

Australia Post shipping is not available for products that are oversized, heavy or too fragile to send safely through the standard postal network.

Melbourne-Wide Local Delivery

We offer local delivery across metropolitan Melbourne for a fixed delivery fee of $25.

This service is suitable for many pots, plants, artificial plants and decorative items. Some particularly large, heavy, fragile or difficult-to-access orders may require a customised delivery service and additional charges.

If your order requires special delivery arrangements, we will contact you before dispatch.

Please ensure that your delivery address and contact details are correct when placing your order. Someone may need to be available to receive large or fragile products.

Large or Fragile Pots and Artificial Trees

Large pots, oversized artificial trees and fragile products may require special handling and may not be eligible for standard Australia Post shipping.

Please contact PotsnGrow before placing an interstate order for these products. We will confirm whether delivery is available and provide the appropriate delivery charge.

Showroom Pickup

Free order pickup is available from both PotsnGrow locations:

Clyde North Showroom
14 Denali Drive
Clyde North VIC 3978

Sunshine North Showroom
63 Spalding Avenue
Sunshine North VIC 3020

Please wait until we confirm that your order is ready before travelling to the showroom. Customers may be asked to provide their order confirmation when collecting an order.

Customers are responsible for bringing a suitable vehicle and safely securing large or oversized products for transportation.

Delivery Access

Delivery charges are based on standard access to the nominated address. Please contact us before ordering if your property has stairs, restricted access, a long carrying distance, limited parking or any other access difficulty.

Additional charges may apply if specialised handling or additional assistance is required.

Damaged Products

Please inspect your order as soon as it is delivered or collected.

If a product arrives damaged, contact us promptly at info@potsngrow.com.au and provide:

• Your name and order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging, where applicable

Please retain the damaged product and its packaging until we have reviewed your claim.

Once the damage has been verified, PotsnGrow will arrange a replacement product. If the same product is unavailable, we will contact you to discuss a suitable alternative or another appropriate resolution.

Damage caused after delivery, during customer transportation, incorrect handling or incorrect installation is not considered transit damage.

Interstate Delivery

Interstate delivery may be available for selected small items. Large, heavy, oversized or fragile products may not be suitable for interstate shipping.

Please contact us before ordering if you require interstate delivery. We will confirm product eligibility, delivery availability and the applicable shipping cost.

Contact Us

For delivery enquiries or assistance with a large, fragile or interstate order, please contact:

PotsnGrow
Phone: 0401 816 080
Email: info@potsngrow.com.au